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Hair problem

DandruffWhen there are flakes on the scalp, dry or oily, with or without itching

Dandruff is one of the most common scalp complaints and almost always bothers people more for its appearance than for what it means. It may be dry or oily, come and go with the seasons and, in some cases, be the start of something else. Here we explain how to tell the flakes apart, what is usually behind them, how to use shampoos without irritating the scalp, and when it is worth asking the doctor for an assessment.

Reviewed by Dr Michelle Campagnoli, clinical director

  • 3treatments the clinic may suggest
  • 1assessment consultation, always first
  • 70 €assessment booked through the website
Man with dark curly hair and a black sweater, flakes on his shoulders, adjusting his collar in an office

How to recognise it

Is what you see in your hair dandruff?

Not all flakes are dandruff, and not all dandruff is the same. These signs help you understand what is going on with your scalp before the consultation.

Tick what you recognise0/7

Tick the signs you recognise in your case. This is not a diagnosis, it is only meant to give you an idea.

Redness, marked or crusted flaking, intense itching, pain, sores, patches in the hair or hair loss that appears quickly should be seen without delay, as they usually have another cause.

The doctor examining a patient's scalp during a hair assessment consultation
Photograph of an assessment consultation. The dots mark the areas where flaking is usually noticed; the picture does not show dandruff.

Why it happens

What weighs on dandruff

It is almost never just one thing, and it has nothing to do with poor hygiene. Choose a cause to see what aggravates it and what helps.

Malassezia

It is a yeast that lives naturally on the scalp of most people. In some, the skin overreacts to its presence and to the way it breaks down the fats in sebum, and the result is mild inflammation and flakes. That is why dandruff can come back even when the hair is always clean.

What makes it worse

Thinking that dandruff is dirt and washing harder, which only irritates the skin.

What helps

Shampoos with an antifungal active ingredient, used as the doctor advises, and patience to keep up the routine.

Dry or oily

Dry dandruff or oily dandruff

They are two ways of talking about the same subject, with different appearances. Telling them apart helps to choose the care, and to recognise when it is no longer just dandruff.

  • What it looks like. Small, fine, dry flakes that fall off easily with a simple movement and are visible on the shoulders. The scalp looks normal and the hair does not become oily.

  • When it appears. It tends to get worse with cold, dry air, heating and washing with very hot water, and to improve in summer.

  • What may be behind it. Dry scalp skin, a reaction to products or mild dandruff. In some cases, it is another flaking condition that is not dandruff.

  • What usually helps. Lukewarm water, a gentle shampoo and, if the doctor finds it useful, a shampoo with an active ingredient suited to your case.

  • Tell the doctor at the appointment. Whether the flakes are fine or adherent, whether there is itching and at what time it gets worse: this helps to tell them apart.

Do the flakes keep coming back? Book an assessment appointment, so the doctor can work out whether it is dandruff, seborrheic dermatitis or another cause, and what can be done.

Book an assessment consultation

What the clinic can do

Treatments for the scalp and the hair

To be clear: dandruff is treated mainly with suitable care and shampoos, and the doctor first assesses the cause of the flaking. The treatments below do not treat dandruff itself. They may be proposed as a complement when there is also thinner hair or associated hair loss, and they act on the scalp and the follicle, that is, on the hair that grows, and do not repair the strand that has already grown. Results vary from person to person and science is still studying these treatments, so the doctor explains what is known and what you may expect before any decision.

Book an assessment consultation
Ampoule of NCTF hair revitalisation and a syringe next to the scalp

Regeneration

Hair NCTF

Vitamins, amino acids, minerals and hyaluronic acid, which may help nourish the scalp and support finer hair.

Suitable when

the hair is thinner and the doctor considers scalp nourishment appropriate, once the inflammation is under control.

Find out more
A doctor preparing platelet-rich plasma in a syringe, next to a tube of centrifuged blood

Regeneration

Hair PRP

Platelet-rich plasma, obtained from your own blood, which may help stimulate the follicle in some cases. The doctor first assesses whether it is appropriate.

Suitable when

there is associated loss of density and the doctor considers stimulation of the follicle appropriate.

Find out more
Vial of hair exosomes and a dropper over the scalp

Advanced regeneration

Hair exosomes

Regenerative solution that may help support the follicle and strand thickness, with a variable response.

Suitable when

the doctor considers it useful to reinforce the plan with a regenerating active ingredient.

Find out more

What about dandruff treatment? When there are flakes, the first step is to treat the scalp: a suitable shampoo, used for the right amount of time and, if there is inflammation, the treatment the doctor recommends. The treatments in this section are only discussed if there is also thinning or hair loss, and only after the scalp has calmed down. Nothing is decided before the assessment, and results are gradual.

What the journey looks like

From the first consultation to follow-up

No treatment starts without an assessment consultation with the doctor. This is how it works.

  1. 01At the clinic

    Telling the story of the flakes

    The doctor asks how long you have had flakes, whether they get worse in winter or with stress, whether there is itching, which shampoos you have already used and for how long, and whether you have the same flaking in other areas of the face.

  2. 02At the clinic

    Examining the scalp

    The doctor parts the hair and observes the flakes, the colour of the skin underneath and how they are distributed, using trichoscopy when useful. She looks for redness, crusts or patches that point to another cause.

  3. 03At the clinic

    Identifying the cause

    Working out whether it is dandruff, seborrheic dermatitis, psoriasis, eczema or another condition. If in doubt, the doctor may request further tests before deciding.

  4. 04At the clinic

    Home care plan

    The doctor explains which shampoo to use, how often and how long to leave it on, and also what to avoid, so that the plan fits your routine and your hair type.

  5. 05Over time

    Follow-up

    The doctor examines the scalp again to see whether it has improved, adjusts the plan and, if applicable, discusses what to do about thinner hair or associated hair loss. Dandruff may come back, and the plan is also meant for that.

Day to day

What helps at home

With dandruff, what you do at home matters a great deal. These are the care steps that count most, alongside the doctor's plan.

The golden rule

Treat the scalp, do not scrub more

Dandruff is not dirt, and washing harder only irritates. What works is usually a suitable shampoo, used regularly and with the right contact time, and the patience to keep it up even when the flakes disappear.

Using the shampoo for the right length of time

Many anti-dandruff shampoos need to stay on the scalp to work.

In practice: massage with your fingertips and leave it on for the time stated on the bottle, which is usually about 5 to 10 minutes, before rinsing well.

Adjusting the frequency to your hair

Fine or oily hair and thick or curly hair call for different routines.

In practice: with fine, straight or oily hair, anti-dandruff shampoo is usually used twice a week. With thick or curly hair, about once, on the scalp only.

Alternating active ingredients if one stops working

Anti-dandruff shampoos have different active ingredients, such as zinc pyrithione, ketoconazole or selenium sulfide.

In practice: if one does not work, talk to the doctor about alternating with another with a different active ingredient, rather than persisting.

Rinsing well and protecting the scalp

Shampoo and conditioner residue can irritate and look like dandruff.

In practice: apply conditioner only to the lengths, use lukewarm water and protect the scalp from the sun.

Observe and record

Understanding the pattern helps to tell the cause apart.

In practice: note what time of year it gets worse, whether there is stress or little sleep, and whether flakes also appear on the face.

Dr Michelle Campagnoli, clinical director of Clínica Luxmed

Who will look after you

An assessment carried out by the doctor

At Luxmed, the first step is always an assessment consultation with Dr. Michelle Campagnoli. She examines the scalp, determines whether it is dandruff or another condition and designs the plan with you.

  • Physical examination and medical historyExamination of the scalp, the affected areas, the products you use and the medication you take.
  • A plan tailored to youA care plan suited to your hair and scalp, clearly explained, with follow-up over time.
  • No obligationThe cost of any treatment is confirmed only after the assessment.
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Booking through the website100€70€Assessment consultationExclusive price for those who book the assessment through the website. Outside the website, the price is 100 €.

New Life Miraflores, Algés · Office Center, R. Santa Teresa do Menino Jesus n.º 6, 9.º C, 1495-048

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Is dandruff a lack of hygiene?

No. It is a very widespread idea, but dandruff has to do with how the scalp reacts to a yeast that lives on the skin of almost everyone, and with sebum, not with dirt. You can have dandruff while washing your hair every day. Washing harder or more often out of embarrassment usually only irritates the skin and worsens the flakes.

What is the difference between dry and oily dandruff?

In everyday language, dry dandruff has small, fine, loose flakes on a normal-looking scalp. Oily dandruff has larger, yellowish, greasy flakes stuck to the hair, with hair that becomes oily quickly. Both share the same basic idea, and only the doctor's examination can say whether it is dandruff, dry skin or something else.

Is dandruff contagious?

No. Dandruff is not contagious, because the yeast involved already lives on the skin of most people. Sharing a comb, cap or towel does not pass on dandruff. What can be contagious is a fungal infection of the scalp, ringworm (tinea), which causes adherent flakes and sometimes bald patches, so if anything is different from usual it is advisable to have it examined.

How do I know if it is just dandruff or seborrheic dermatitis?

Dandruff is usually flaking without visible inflammation, with only flakes and some itching. In seborrheic dermatitis there is redness, thicker flakes and, often, affected skin also near the eyebrows, on the nose or behind the ears. It is a difference of degree, and the doctor examines the scalp to assess where it stands.

Could it be psoriasis or ringworm (tinea), and not dandruff?

It can. Scalp psoriasis causes well-defined, reddened patches with silvery scales, and ringworm (tinea) can cause adherent flakes and bald patches. Eczema and reactions to products can also mimic dandruff. When the flakes are thick, sore, crusted or do not improve with suitable care, an assessment is advisable.

Which shampoo should I use?

Anti-dandruff shampoos have different active ingredients, such as zinc pyrithione, salicylic acid, sulfur, selenium sulfide, ketoconazole or tar. The choice depends on your scalp and hair type, and the doctor can advise which makes most sense. If one stops working, the usual approach is to alternate with another active ingredient, rather than increase the dose.

How often should I use anti-dandruff shampoo?

It depends on your hair. With fine, straight or oily hair, it is usually used about twice a week. With thick or curly hair, about once a week, applied only to the scalp, because the active ingredients can dry out the lengths. Always follow the instructions on the bottle and those of the doctor.

How long should I leave the shampoo on my hair?

Many anti-dandruff shampoos need to stay on the scalp to work and should not be rinsed off straight away, generally for 5 to 10 minutes, but this varies from product to product. Massage gently with the pads of your fingers and rinse well at the end. If the scalp stings or becomes very dry, stop and speak to the doctor.

The anti-dandruff shampoo irritates my scalp. What should I do?

It may be too harsh for you, be used too often or contain something you react to. Reduce the frequency, rinse well and do not apply to broken skin. If the irritation or redness persists, the doctor may suggest another active ingredient and review the rest of the routine. Never persist with something that harms you.

Does dandruff go away for good or does it keep coming back?

In many people dandruff tends to come and go, especially with cold, stress and little sleep, and seborrheic dermatitis is often chronic and recurrent. This does not mean it cannot be managed. The realistic goal is to keep the flakes under control with a simple routine, not to promise that they disappear for good.

Does dandruff cause hair loss?

Mild dandruff is not usually, by itself, the cause of hair loss. But intense itching, vigorous scratching and more marked inflammation can irritate the scalp, and there are situations in which hair loss and flaking coexist because of another cause. If you notice more hair falling or bald patches, it is worth having it assessed rather than assuming it is only dandruff.

Are the clinic's treatments suitable for dandruff?

They are not a treatment for dandruff. Dandruff is treated with suitable care and shampoos and, if there is inflammation, with what the doctor prescribes. Treatments such as NCTF, PRP or exosomes act on the scalp and the follicle, and are only discussed if there is also thinning or hair loss, with limited evidence. They do not repair the strand that has already grown.

When should I book a consultation?

When dandruff does not improve with the right care and shampoo, always comes back, is bothersome in daily life or comes with redness, crusts or intense itching. Book without delay if there is pain, sores, bald patches or hair loss that appears quickly, because these usually have another cause. Bring the list of products you use and for how long.

What should I bring and tell the doctor?

Bring the shampoos and products you use, or photos of the labels. Say since when you have had flakes, at what time of year they get worse, whether there is itching, whether they also appear on the face, whether there are cases of psoriasis or eczema in the family and which medication you take. If you have noticed when hair falls more, mention it. This history helps more than any test.

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Scientific references

This page is based on the sources below and was reviewed by Dr. Michelle Campagnoli. Last updated on .

  1. Gupta AK, Landells I, Talukder M, Chow E, Ahluwalia R, Jasso Olivares JC, Vezina N, Yadav G, Raad E, Dayeh NR. Understanding the Scalp: Dandruff and Seborrheic Dermatitis. J Cutan Med Surg, 2025.
  2. Turchin I, Albrecht L, Hanna S, Kyritsis D, Loo WJ, Lynde CW, Prajapati VH, Purdy K, Rochette L, Wiseman M, Wong D, Yadav G, Yeung J, Gooderham M. Current Understanding of Seborrheic Dermatitis: Presentation, Diagnosis, and Special Populations. J Cutan Med Surg, 2025.
  3. Turchin I, Albrecht L, Hanna S, Kyritsis D, Loo WJ, Lynde CW, Prajapati VH, Purdy K, Rochette L, Wiseman M, Wong D, Yadav G, Yeung J, Gooderham M. Current Understanding of Seborrheic Dermatitis: Treatment Options. J Cutan Med Surg, 2025.
  4. Tynes BE, Johnson CD, Vaish MH, Abbott B, Vučenović J, Varrassi G, Potharaju P, Lopez Torres Y, Lee Z, Ahmadzadeh S, Shekoohi S, Kaye AD. Ketoconazole Shampoo for Seborrheic Dermatitis of the Scalp: A Narrative Review. Cureus, 2024.
  5. American Academy of Dermatology Association. How to treat dandruff. (American Academy of Dermatology (aad.org), acedido 2026-11-11)
  6. DermNet (New Zealand). Seborrhoeic dermatitis: Causes and treatment. (DermNet, acedido 2026-11-11)
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