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Hair problem

Dry, rough, dull hairWhen the strand is rough, dull and hard to comb, even with care

Dry hair is rarely just a lack of moisture. The strand may have a cuticle (the outer layer) damaged by heat, chemicals, sun or harsh washing, and sometimes there is an underlying cause, such as a deficiency or a thyroid change. Here we explain the difference between a problem of the strand and a problem of the scalp, what tends to weigh most, and what really helps at home. We also say frankly what the clinic can and cannot do for a strand that has already grown.

Reviewed by Dr Michelle Campagnoli, clinical director

  • 3treatments the clinic may suggest
  • 1assessment consultation, always first
  • 70 €assessment booked through the website
Young woman with voluminous curly hair laughing in a garden, with green foliage behind her

How to recognise it

Is it dry hair and damaged?

Dryness can be seen and felt: to the touch, when combing, in the light. These signs help to understand whether the problem lies mainly in the hair strand and whether there are other signs that deserve attention.

Tick what you recognise0/7

Tick the signs you recognise in your case. This is not a diagnosis, it is only meant to give you an idea.

Sudden and heavy shedding, a painful scalp, sores, marked flaking, redness or patches that appear quickly should be seen without delay, because they usually have another cause and are not resolved by moisturising.

The doctor examining a patient's scalp during a hair assessment consultation
Photograph of an assessment appointment. The dots mark the areas the doctor examines in dry hair; the image does not show damaged hair.

Why it happens

What weighs on dry, dull hair

It is almost never just one thing. Choose a cause to see what makes it worse and what helps.

Harsh washing and friction

Very detergent shampoos strip the hair's natural oils and leave it rougher, more tangled and frizzier. Friction matters as much as the product: rubbing the lengths, wringing with a towel and brushing wet hair hard wear down the cuticle, made of overlapping scales, like the tiles on a roof.

What makes it worse

Rubbing shampoo along the lengths, rubbing hair in a towel, combing soaking wet hair in a hurry and skipping conditioner.

What helps

Shampoo on the scalp and the lather running down the lengths, conditioner at every wash, towel without rubbing and detangling from the ends towards the root.

Hair strand or scalp

A problem of the strand or of the scalp?

Dry hair can have two different origins, and what helps with one does not solve the other. Understanding where it comes from saves time and avoids unnecessary products.

  • How it looks. The lengths and ends are rough, dull and tangled, but the scalp is normal: no itching, flaking or redness.

  • Where it comes from. It usually comes from what the hair has been through: heat, chemicals, sun, sea, friction and harsh washing. It is damage built up over months or years.

  • Be realistic about expectations. A strand that has already grown has no life and cannot be repaired from within: care and cosmetics soften and protect it, but what is broken is cut off.

  • What helps. Reducing heat and chemicals, washing gently, using conditioner and protection, trimming the ends and letting new hair grow in healthy.

  • Tell us at the appointment. Which products, heat, dyes, travel and habits: the hair's history often explains a lot.

Is your hair dry and you no longer know what to do? Book an assessment appointment, so the doctor can see whether it is the hair strand, the scalp or something in the body, and what is realistic to expect.

Book an assessment consultation

What the clinic can do

Treatments in the context of dry hair

It is worth being clear: dry, damaged hair strands are lifeless material, and no in-office treatment repairs them from the inside. What the clinic can offer acts on the scalp and the follicle, that is, on the hair that grows in, and only makes sense when the doctor considers it appropriate, for example if, alongside the dryness, the hair is finer or weaker. The evidence for these treatments is limited. Results vary from person to person and science is still studying these treatments, so the doctor explains what is known and what you can expect before any decision.

Book an assessment consultation
Ampoule of NCTF hair revitalisation and a syringe next to the scalp

Regeneration

Hair NCTF

Vitamins, amino acids, minerals and hyaluronic acid, which may help nourish the scalp and support finer hair.

Suitable when

the doctor considers that the scalp may benefit from nourishment. It acts on the hair that grows, not on the strand that is already dry.

Find out more
A doctor preparing platelet-rich plasma in a syringe, next to a tube of centrifuged blood

Regeneration

Hair PRP

Platelet-rich plasma, obtained from your own blood, which may help stimulate the follicle in some cases. The doctor first assesses whether it is appropriate.

Suitable when

besides dryness there is a loss of strength or density and the doctor considers it appropriate to stimulate the follicle.

Find out more
Vial of hair exosomes and a dropper over the scalp

Advanced regeneration

Hair exosomes

Regenerative solution that may help support the follicle and strand thickness, with a variable response.

Suitable when

the doctor considers it useful to reinforce the plan with a regenerating active ingredient on the scalp.

Find out more

What about hair that is already dry? For the strand itself, what matters most is to stop damaging it and to protect the lengths: less heat and chemicals, gentle washing, conditioner and trimming the ends. Cosmetics can smooth the cuticle and reduce breakage, but they do not rebuild keratin from the inside. When there is a deficiency or a thyroid change, treating the cause comes first. The doctor explains the options after the assessment.

What the journey looks like

From the first consultation to follow-up

No treatment starts without an assessment consultation with the doctor. This is how it works.

  1. 01At the clinic

    Assessment consultation

    The doctor asks how long the hair has been dry, which products you use, how often you wash, whether you use heat, dye or straighten, where you spent your holidays and whether you have noticed other changes, such as tiredness, dry skin or hair loss.

  2. 02At the clinic

    Examining the strand and the scalp

    It examines the scalp and the hair, with trichoscopy when useful, to see whether the dryness is only in the lengths or whether there is flaking, oiliness or another pattern.

  3. 03At the clinic

    See what is lacking

    If there are signs that justify it, the doctor requests blood tests, for example for the thyroid, iron and other vitamins, and explains what to expect from each result.

  4. 04At the clinic

    Talking about what is realistic

    It explains what belongs to the hair strand (and therefore to care, trimming and patience) and what belongs to the scalp and the body, so that expectations are honest.

  5. 05Over time

    Plan and follow-up

    It combines what makes sense with care at home, treats associated causes and looks at the hair again after a few months, because only new hair shows the difference.

Day to day

What helps at home

With dry hair, what is done at home weighs more than any bottle. These are simple measures, but they need to be kept up.

The golden rule

Stop damaging the hair before adding more products to it

With dry hair, the temptation is to pile on masks, oils and sprays. It usually works better to first remove what is wearing the hair down and only then choose a few products, well used. Hair that has already grown cannot be repaired from the inside, but it can become softer, and new hair grows in better condition.

Conditioner at every wash

It reduces friction and frizz and helps the strand glide.

In practice: apply from mid-length to the ends, leave it on for a little while and rinse well.

Wash the scalp, not the lengths

Shampoo cleans the scalp; the lengths are cleaned as it is rinsed out.

In practice: massage the root with your fingertips and let the lather run down.

Drying with care

The towel and the hairdryer are the two biggest daily culprits.

In practice: wrap the hair in a towel without rubbing, and dry it in the air or with low heat and constant movement.

Protecting from the sun, the sea and the pool

Wear accumulates over the holidays.

In practice: wear a hat, rinse your hair right after the sea or the pool and use a leave-in conditioner.

Trimming the ends when needed

Split ends travel up the strand and make everything look worse.

In practice: ask for a maintenance trim when the hair looks visibly worn; it does not cost length for those who want to keep it.

Dr Michelle Campagnoli, clinical director of Clínica Luxmed

Who will look after you

An assessment carried out by the doctor

At Luxmed, the first step is always an assessment appointment with Dr. Michelle Campagnoli. She tells a problem of the hair strand from one of the scalp, looks for what may be behind the dryness and designs the plan with you, with honesty about what can be expected.

  • Physical examination and medical historyAssessment of the scalp, the hair strand, care habits and general health.
  • A plan tailored to youA plan suited to your case, clearly explained, with follow-up over time.
  • No obligationThe cost of any treatment is confirmed only after the assessment.
Book an assessment consultation

Book a consultation

Book your consultation

Choose how you prefer to get in touch. We will arrange the assessment consultation with Dr Michelle Campagnoli.

Booking through the website100€70€Assessment consultationExclusive price for those who book the assessment through the website. Outside the website, the price is 100 €.

New Life Miraflores, Algés · Office Center, R. Santa Teresa do Menino Jesus n.º 6, 9.º C, 1495-048

Your details are used only for this contact. Any treatment depends on a prior medical assessment.

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Why is my hair so dry and rough?

It usually results from wear on the cuticle, the outer layer of the hair strand, caused by heat, chemicals, sun, sea, friction or harsh washing. When the hair loses this protection, it becomes rough, dull and tangled. But there may also be an underlying cause, such as a deficiency or an underactive thyroid, especially if you notice tiredness, dry skin or feeling cold easily. A medical assessment helps to see what weighs in your case.

What is hair porosity?

It describes how easily the hair strand lets water in and out. Highly porous hair has a damaged or open cuticle: it absorbs water quickly, but also loses it quickly, and so it dries out and goes dull fast. It is often seen in bleached or heavily heated hair. It is a way of describing damage, not a diagnosis, and it is not something that can be measured accurately by eye.

Is it a problem of the strand or of the scalp?

If the scalp is normal, with no flaking, itching or redness, and it is the ends and lengths that are dry and dull, the problem usually lies in the strand. If there is flaking, itching, oiliness or redness, there may be a scalp condition, and that is treated differently. The doctor examines the scalp to tell one from the other.

Can split ends be repaired?

No. A split end is a strand that has broken along its length, and no product “glues” it back in a lasting way. Cosmetics can disguise and smooth it for a while, but only cutting resolves it. Trimming a little regularly stops the split from travelling up the strand, and often the hair looks fuller and healthier afterwards.

Do masks, oils and serums work?

They help to smooth and protect the cuticle and may reduce frizz and breakage, which is useful. They do not rebuild the keratin of hair that has already grown, and studies on which products actually protect are inconsistent. They work better as support for gentler habits than as a sole solution. If you spend a lot on products and the hair keeps getting worse, it is worth assessing whether there is another cause.

Do the clinic's treatments repair dry hair strands?

No, and it is important to say so. Hair that has already grown is not alive, and injections or active ingredients applied to the scalp act on the scalp and the follicle, that is, on the hair that grows in. They may make sense when, besides dryness, the hair is weaker or finer, and the doctor assesses whether they are appropriate. The evidence is limited and the response varies from person to person.

What treatments does the clinic use?

Depending on the case: hair NCTF, hair PRP and hair exosomes, applied to the scalp, and follow-up of associated causes. None is chosen before the assessment appointment, and for hair that is merely dry the doctor may conclude that the most useful thing is indeed to change habits and treat an underlying cause, with no treatment at all.

Can dry hair be a sign of a thyroid problem?

It can. An underactive thyroid is associated with dry, coarse, brittle hair that grows slowly, and sometimes with diffuse hair loss, often together with other signs such as tiredness, dry skin and feeling cold easily. It is not the most common explanation for dry hair, but it is worth considering when there is more than the hair involved. The doctor decides whether blood tests are useful, and only the result shows whether this is the case.

Is a vitamin or iron missing?

It can happen, but the sources we consulted link iron, zinc and protein mainly to hair loss. So a lack of vitamins is a hypothesis, not a conclusion. Taking supplements on your own rarely solves it and can even do harm, especially iron. It is best for the doctor to assess whether there is reason for blood tests and to interpret the results.

Are some types of hair more prone to dryness?

Yes. Curly and coily hair tends to be drier, because the oil from the scalp travels down the strand with more difficulty, and it breaks more easily. This is not a flaw: it simply calls for suitable care, such as detangling when the hair is damp and with conditioner, and less friction and heat. Dryness also increases with age and at menopause, and it is worth mentioning this at the consultation.

Can I have dry hair and an oily root at the same time?

Yes, and it is common. The scalp may produce oil while the lengths and ends, which are older and more worn, are dry. In that case, washing more to remove the oiliness while moisturizing the lengths at the same time seems contradictory, but it is managed by treating the two areas differently: a gentle shampoo on the root and conditioner only on the lengths. If there is flaking or itching, ask the doctor.

How long does it take to notice an improvement?

Hair that has already grown only improves in appearance, with care and trimming, and this may be noticeable after a few weeks of gentler habits. New, healthy hair only appears with growth, which is slow, and the results of any plan can only be assessed after a few months. The doctor explains what to expect in your case, without promises.

When should I book a consultation?

If the hair has been dry for months despite care, if it got worse quickly without any change in habits, if there are other signs in the body (tiredness, dry skin, hair loss) or if the scalp has flaking, itching or redness. Sudden and heavy hair loss, pain, sores or patches that appear quickly should be seen without delay. If only the strand is worn from heat and chemicals, a good hairdresser and new habits may be enough.

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Scientific references

This page is based on the sources below and was reviewed by Dr. Michelle Campagnoli. Last updated on .

  1. American Academy of Dermatology Association. 10 hair care habits that can damage your hair. (American Academy of Dermatology (aad.org), acedido 2026-11-11)
  2. American Academy of Dermatology Association. Dermatologists' top tips for using leave-in conditioner. (American Academy of Dermatology (aad.org), acedido 2026-11-11)
  3. Gavazzoni Dias MF. Hair cosmetics: an overview. Int J Trichology, 2015.
  4. Sharma A, Mhatre M. Cosmetic Trichology: Hair Cosmetics, Styling, and their Effect on the Hair Fiber!. Indian Dermatol Online J, 2020.
  5. Hussein RS, Atia T, Bin Dayel S. Impact of Thyroid Dysfunction on Hair Disorders. Cureus, 2023.
  6. Draelos ZD. Shampoos, conditioners, and camouflage techniques. Dermatol Clin, 2013.
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